Sponsorbench policy

Refund policy

Last updated: July 23, 2026

Sponsorbench sells instant-access digital files. Because a delivered digital product cannot be returned in the same way as a physical product, completed downloads are generally final except as described below or required by law.

Eligible requests

• A duplicate purchase of the same product by the same buyer.
• A verified technical defect that prevents normal use of a core included file and cannot be resolved with a replacement or reasonable support.
• Failure to receive access after payment when the order can be verified and delivery cannot be restored.
• Any refund, cancellation, or withdrawal right required by applicable consumer law.

Not normally eligible

• A change of mind after access or download.
• Failure to obtain sponsors, replies, revenue, conversions, or another business result.
• Incompatibility that was disclosed before purchase or caused by unsupported, obsolete, or materially altered third-party software.
• Requests involving policy abuse, redistribution, or license violations.

How to request help

Contact the official support address shown on the checkout receipt within 14 days of purchase. Include the purchase email, order reference, affected file, software and version, and a description or screenshot of the problem. Do not send full payment-card details.

Resolution

Sponsorbench may first provide a new access link, replacement file, compatibility guidance, or another reasonable fix. Approved refunds are returned through the original payment method; processing time depends on the payment provider and bank.

Mandatory rights

Nothing in this policy limits non-waivable rights under applicable law.